Refund policy

Refund Policy

Last Updated: 7/29/2026

At Rosehem, we want you to love your purchase. If you're not satisfied for any reason, we offer a simple, hassle-free return process.

1. Order Cancellations

  • Within 24 hours: Cancel by emailing info@rosehem.com with your order number.
  • After 24 hours: Cancellation cannot be guaranteed, as your order may already be processing.
  • After dispatch: Orders can no longer be cancelled, but may be returned after delivery under this policy.

2. Return Policy Overview
Return Window 30 days from the date you receive your order
Condition Unused, in original condition, with all original packaging, tags, and accessories
Restocking Fee None — $0
Support Our team will guide you through the entire process

3. Return Shipping Costs

Free returns — no cost to you if the item is:

  • Incorrect
  • Damaged by the carrier
  • Defective in any way

Customer-paid returns — you cover return shipping if:

  • You ordered the wrong item
  • The item doesn't fit
  • You no longer want the item

Note: Original shipping costs are non-refundable in all cases.

4. How to Return an Item

  1. Contact Us — Email info@rosehem.com with your order number and reason for return.
  2. Pack Your Item — Repack it securely with all original packaging, tags, and accessories.
  3. Send It Back — Ship using the instructions and carrier/method provided in your return authorization email.

5. Refund Process

  • Inspection: Returned items are inspected to confirm they meet return criteria.
  • Timing: Once approved, refunds are initiated within 7 business days to your original payment method (actual posting time depends on your bank/provider).

6. Exchanges

Need a different size, color, or product? Contact info@rosehem.com and we'll arrange a quick exchange.

7. Order Not Delivered

If your order hasn't arrived within the expected window:

  1. Contact info@rosehem.com with your order number.
  2. We'll investigate with the carrier.
  3. If confirmed lost, you'll receive a full refund or a free replacement — your choice.

8. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return. These are clearly marked as non-returnable on their product pages.

9. Changes to This Policy

We may update this policy at any time; changes will be reflected here with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact & Support

Questions? Visit our FAQ page or reach out below.
Store Name Rosehem
Address 437 Alder St, Scranton Pennsylvania(PA) 18505, United States
Email info@rosehem.com
Phone +15705129799
Hours [Days & Times, e.g., Mon–Fri, 9:00 AM–5:00 PM (Your Time Zone)]
Response Time 1–2 business days